When will my order ship?
We process and ship orders within 1-3 business days. You’ll receive a confirmation email with tracking information once your product is on its way.
How long will shipping take?
We ship via UPS and FedEx. Shipping typically takes 3-7 business days within the USA. Delivery times may vary based on your location and chosen shipping method.
Do you offer returns?
Yes, we want you to be completely satisfied with your purchase. If you’re not happy, you can return your product within 30 days of delivery for a full refund. Please note the item must be in its original condition, and return shipping costs are the customer’s responsibility.
How do I start a return?
Just contact our customer service team at help@tryicebox.com with your order number, and we’ll guide you through the process.