Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!
We want you to be completely satisfied with your purchase, so we accept returns on all items within 30 days of the purchase date. To start a return, please visit our Returns page and follow the instructions.
How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.
Can I cancel or modify my order?
We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.
Do you have a physical store?
Currently, we do not have a physical store. However, we do offer free shipping and free returns, so you can try our products risk-free.
2. Product Questions
How long does it take the IceBox Chiller to cool my water?
The IceBox Chiller typically takes a few hours to bring the water to your desired temperature, depending on the starting temperature and the environment. If it’s warmer than 80°F where you’re using it, it might take a little longer to cool down, but once it’s there, it maintains the temperature for as long as you need it.
Can I use the IceBox Chiller outside?
The IceBox Chiller is designed for indoor use, but if you want to use it outdoors, make sure it’s in a shaded and protected area. Avoid placing it in direct sunlight or exposing it to extreme weather, as this can affect its performance and longevity.
Can the IceBox Chiller be used 24/7?
Yes! The IceBox Chiller is built to run continuously, 24/7. It’s designed to maintain your set temperature at all times, so your cold plunge is always ready whenever you are.
What is the lowest temperature the IceBox Chiller can achieve?
The IceBox Chiller can cool water down to 39°F. However, in warmer environments, the actual water temperature may be slightly higher. But rest assured, it’s designed to keep your plunge cold and consistent.
How many gallons of water can the IceBox Chiller handle?
The IceBox Chiller works best with water volumes up to 80 gallons. If you’re using a larger setup, cooling efficiency might decrease, so we recommend sticking to that limit for optimal performance.
How much energy does the IceBox Chiller use?
The IceBox Chiller is energy-efficient and typically uses less than $20 per month of electricity. It’s designed to be cost-effective so you can run it 24/7 without seeing a big spike in your energy bill.
Is the IceBox Chiller noisy when running?
Not at all! The IceBox Chiller operates quietly, so you’ll hear a gentle hum, but nothing that will disturb your space or relaxation. It’s designed to be unobtrusive, making it perfect for home use.
Do I need to do any regular maintenance on the IceBox Chiller?
The IceBox Chiller requires minimal maintenance. To keep it running smoothly, simply follow the included instructions, and ensure the unit is clean and free from debris. Its antimicrobial piping helps keep the water clean, so you don’t have to worry about frequent cleaning.
3. Payment Questions
What payment methods do you accept?
We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.
Do you offer installment payment options?
Yes, we offer installment payment options for certain purchases. Please check our website or contact our customer service for more information.
Is my payment information secure?
Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.
4. Shipping Questions
How long does shipping take?
Shipping time varies depending on your location and the shipping method you choose. Typically orders are shipped in 1-3 business days and delivered in 3-6 business days. Please refer to our shipping policy for more details.
How much does shipping cost?
Shipping cost depends on your location and the shipping method you choose. Please refer to our shipping policy for more details.
Do you offer free shipping?
Yes, we sometimes offer free shipping as a promotion. Please refer to our shipping policy for more details.
Do you ship to P.O. boxes?
Yes, we ship to P.O. boxes. Please make sure to provide your complete and accurate shipping address to avoid any delays in delivery.
5. Contact Questions
How can I contact customer service?
You can reach our customer service team by emailing help@tryicebox.com or by texting our number at (307) 429-0812.
What are your business hours?
Our business hours are Monday through Friday from 9:00am to 5:00pm EST.
How can I provide feedback?
We welcome and value your feedback! You can leave us a message through our contact page on our website, or email us at help@tryicebox.com.
Do you have a physical address?
Yes, we do have a physical address. Our headquarters is located at 30 N Gould St St Sheridan, WY 82801
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