Shipping policy

Shipping Policy

At IceBox, we strive to deliver your orders as quickly and efficiently as possible. Please review our shipping policy below for details:

Processing Time

• All orders are processed within 1-3 business days (excluding weekends and holidays). Once your order is processed, you will receive a confirmation email with tracking information.

Shipping Rates & Delivery Estimates

• We offer free standard shipping on all chiller orders within the continental USA.

• Delivery typically takes 5-7 business days depending on your location. Please note that shipping times may vary based on the carrier and any unforeseen delays.

International Shipping

• At this time, we do not offer international shipping. We only ship within the USA, including Alaska and Hawaii, but shipping rates and delivery times may differ for these locations.

Order Tracking

• Once your order has shipped, you will receive an email with tracking information. You can monitor the status of your shipment and know exactly when to expect your delivery.

Shipping to P.O. Boxes or APO/FPO Addresses

• We currently do not ship to P.O. boxes or APO/FPO addresses.

Damaged or Lost Packages

• If your package is damaged upon arrival or you suspect it may be lost, please contact our support team at help@tryicebox.com within 5 business days of delivery. We will work with the shipping carrier to resolve the issue as quickly as possible.

Questions?

If you have any additional questions or concerns about your order or shipping, feel free to reach out to us at help@tryicebox.com and we’ll be happy to assist you.